FAQ
Thank you for booking your holiday with us, we are looking forward to welcoming you and will do our best to meet your expectations.
Please find below a list of the most frequently asked questions and their answers.
OUR ADDRESS
Blue Lagoon Ocean
Agios Fokas
85300 Kos, Greece
Tel: +30 22424 40600
Fax: +30 22424 40629
info@bluelagoonocean.gr
Dress Code Policy
Yes, Smart casual dress code applies for dinner, for men and women. No sports wear, no swimwear, no flip flops
Rooms & Amenities
Yes, all rooms provide a hairdryer.
Yes, we provide an electric kettle in the room.
Yes, all wardrobes are supplied with a certain number of coat hangers.
Yes, all rooms are equipped with a safe free of charge.
No, we do not provide an iron but we do provide you with an iron service with extra charge.
Yes, we provide a laundry service with extra charge.
Yes, we provide shampoo, conditioner and shower gel in addition to other bathroom supplies.
We also provide soap, body cream, shower cap and a vanity kit.
Yes, all rooms offer a mini fridge but not a mini bar.
No, your fridge will be equipped with a bottle of water per person upon your arrival but will not be replenished thereafter.
You can buy bottled water at the bars and in the hotel mini market.
The linen is changed three times per week.
Yes, please contact the Reception for more information.
Beach & Pool
Yes, the hotel provides you with beach / pool towels free of charge.
They will be replenished in room very other day
Yes, you are supplied with beach towels in addition to your bath towels.
No, outdoor pools are not heated.
The pools have fresh water with chlorine and are maintaned on a daily basis.
Yes, inflatables are allowed in all pools.
Yes, there is a pump next to the mini market.
Yes, the sun beds by the beach are without charge.
No, there are no toilet facilities on the beach.
The nearest bathroom is crossing the road in the hotel grounds
No, there is no beach bar but bottled water is provided
Allergies & Special Requirements
Yes, we do cater and provide for a gluten free diet.
Yes, we also have all the necessary knowledge and provisions to cater for people with Celiac disease.
You can send an email to allergies@bluelagoongroup.com and also inform Guest Relations upon your arrival.
It is always advised to inform us prior to your arrival.
Yes, we do and please feel free to inform us of your allergy at allergies@bluelagoongroup.com
Upgrades
Yes, we do offer room upgrades with additional charge and subject to availability.
You can upgrade upon arrival subject to availability and against charge.
Wi-Fi
Yes, we provide Wi-Fi in all areas of the hotel and in the rooms.
The Wi-Fi is free of charge for all guests of the hotel.
Restaurant Reservations
Yes, advance reservation is required for the dinner at à la carte Restaurant.
You can make your reservation at the Reception or Guest Relations Desk.
No, the reservation has to be made during your stay at the hotel.
Hotel Amenities
No, there is no ATM machine in the hotel. Please ask the Reception for more information on the nearest ATM.
You can exchange your currency at the Reception.
Yes, there is a mini market in the hotel.
Facilities for the Disabled
We offer a limited number of adapted rooms with adapted bathroom. These are always upon request. Please contact our reservations department at reservations@bluelagoonocean.gr
Yes. Despite the hotel is on a slope there are many ramps accessible for a wheelchair. Please note that entry to the the pool is made possible only through steps with handrail.
Low Season & Weather Conditions
During the beginning and the end of the season it could be that some of the facilities are closed due to low occupancy. Nevertheless, their services are offered in other facilities of the hotel.
All facilities are open weather permitted.
Sports Facilities
Yes, we provide tennis rackets with a deposit
All facilities are open weather permitted.
Various
No, the hotel does not arrange excursions. Please contact your holiday representative for more information.
Pets are not allowed in the hotel.
Notre adresse
Blue Lagoon Ocean
Agios Fokas 85300
Kos, GrèceFollow Us
